Yes, we assign a dedicated account manager to each client to provide personalized support and ensure seamless communication. Your account manager will be your primary point of contact and will work closely with you to understand your business needs and optimize your logistics processes.

We have contingency plans and flexible solutions in place to manage supply chain disruptions. Our technology platform provides real-time visibility into your inventory and shipments, allowing us to quickly adapt and implement alternative strategies. Additionally, our strong relationships with multiple carriers and suppliers help mitigate potential disruptions.

We plan and prepare for high sales volumes by increasing staffing levels, extending operating hours, and optimizing workflows. Our technology platform ensures efficient order processing and fulfillment even during peak periods. We work closely with our clients to forecast demand and ensure we have the resources to handle increased volumes.

A value added service provided by ezi-Pac to provide assistance when your product needs reprocessing, re-blending, or reformatting into the finished product you require. This may include but not be limited to correcting defective, failed, or non-conforming products and reworking them to suit your individual needs.

Bar code labels of various sizes can be produced for your product needs and configuration. In the event the size required is outside the general scope of sizes we have in house, we may need to outsource custom sizes with the trusted suppliers we use, and these costs will be reflected upon quoting the job.

Yes is the short answer. ezi-Pac can quote any job configuration and organise your packaging needs to suit the job you have to get done.

ezi-Pac is the industry standard when it comes to handling subscription boxes, working with some of Australia’s leading subscription box brands. ezi-Pac will take care of the whole process from receipting in stock and packaging for the boxes to handling dispatch to your end customer.

In the event of delays, we work proactively with carriers to resolve issues and expedite deliveries. We keep our clients informed and provide alternative solutions when possible. Compensation for delays depends on the circumstances and carrier policies, and we strive to address each situation fairly and transparently.

We have scalable resources and flexible staffing arrangements to handle unexpected spikes in order volume. Our technology platform allows us to quickly adapt to increased demand, ensuring that your orders are processed and shipped without delays.

We also collaborate with our clients to forecast and prepare for potential spikes.

Yes, we manage exchanges and returns. Our returns process includes receiving, inspecting, and processing returned items. We update your inventory and notify you of the return status. We can also handle exchanges by processing the returned item and shipping a replacement as needed.

We offer multiple communication platforms, including our web portal, email notifications, and API integrations. These platforms provide real-time updates and notifications for orders, shipping, returns, inventory counts, purchase orders, receiving, and adjustments. Our goal is to keep you informed and connected throughout the logistics process.

Adding additional sales channels is straightforward with our platform. We support integration with multiple ecommerce platforms and marketplaces, allowing you to manage all your sales channels from a single interface. Our team will assist you in setting up and integrating new channels as your business grows.

We do not impose strict monthly order minimums or maximums. Our services are designed to scale with your business needs, whether you have a few orders or thousands. We can discuss your specific requirements and tailor our services accordingly.

Our fees are generally consistent throughout the year, but there may be surcharges during peak periods like Black Friday/Cyber Monday due to increased demand and additional staffing. We provide transparent pricing and will inform you in advance of any changes during these periods.

Billing is typically done on a monthly basis, but we can accommodate different billing cycles based on your preference. Our invoices provide a detailed breakdown of all charges, ensuring transparency and clarity.

Our invoices include a detailed breakdown of fees, including storage, handling, packaging, shipping, and any additional services. This transparency allows you to understand exactly what you are being charged for and manage your logistics costs effectively.

We offer flexible contract terms to meet your business needs. While long-term contracts are available, we also provide month-to-month agreements. Our goal is to build a lasting partnership based on trust and mutual success.

The terms of exiting the relationship are outlined in our service agreement. We require a notice period, typically 30 days, to ensure a smooth transition. During this time, we will work with you to finalize any outstanding orders and facilitate the transfer of inventory.